As COVID-19 has developed into a global pandemic – we know, that regardless of location or nationality, you probably are affected by the current situation in one way or the other.
Our priority is to keep the community safe, healthy and – wherever possible – our business and factories running.
We are doing our utmost to be here for you, coordinating sales and production from our home offices.
Some of you have been reaching out to us with questions regarding our current status and our production. We have tried answering all the essentials below, if you need more assistance, give us a call or send us an email.
For general questions regarding BAUX products, payment terms and shipping – scroll down to our general FAQ page.
Welcome to BAUX FAQ section. We have gathered a few of the most common questions and answers below. If you are looking for architectural files, catalogues or mounting instructions to download – head over to our Architect Toolkit Section.
Yes, both the factories are up and running without any capacity limitations.
Of course! Just contact us.
Before sending the order, you will be notified, and you will also have to agree on delivery on a specific date. However, if no-one is there to receive the shipment the order will automatically be sent to the nearest warehouse where additional fees might apply.
Feel free to contact us if you have any further questions.
Your shipment will arrive as planned if nothing else has been communicated.
Yes, we still ship worldwide and we will assist you all the way. Local/national or regional limitations might vary.
Fill in the form and we will get back to you as soon as possible.